Customer Stories

Working and living in the Wyong and Central Coast areas means we have to do a great job on every job we do. Take a look below for just a few comments from some of our happy clients.


Jess & Daniel

We could not be happier with the job Ben and his team from Smith and Sons Wyong has done for us. We went into the project without any experience or knowledge on renovating so we were extremely nervous about the whole process. Having a newborn and a toddler we had to make sure we picked the right builder who could look after everything and get the job done properly and with as little disruption as possible, we couldn't be happier with our choice.  Ben was there to offer advice and answer all our questions right from the start he came out to our house with Architect Jak who drew our plans and looked after the approval application Ben explained the whole process and put our minds at ease. The renovation exceeded our expectations and has given us a beautiful forever family home. Ben and all the trades he organised were extremely reliable and considerate of noise, mess and safety which was very important for us; our neighbours have even commented that we had the quietest builders ever. Ben has pride in his work and attention to detail he went the extra mile to make sure everything looked amazing and was to a high standard we really felt looked after. We still cannot believe how fast it was completed and how stress free the whole process was. We would not hesitate to recommend Smith and Sons Wyong to anyone who is thinking of building or renovating.

To see more photos of this renovation, click here to go to our Facebook Page

Tina & Scott

We would like to write a testimonial in regards to our experience while working with Ben Falconer from Smith & Sons Wyong on the renovations of our house. We were very sceptical and unsure before starting this process as it was our first major house renovation. We had ponded over this for years, always putting it off. Shopping down at Westfield Tuggerah we approached and questioned Ben who was there advertising for Smith and Sons renovations and extensions. Ben made us feel comfortable and helped us understand the procedures involved in renovating. We walked away with a clear understanding on how it all worked and a feeling of ease. These were the main reasons specifically for deciding to use Ben and his team. After deciding to go ahead we contacted Ben who then walked us through the procedures step by step. With help from Jak, the Architect, and Ben with cost relating figures we came up with a design that was far and beyond better, then anything we had ever imagined. During the process time of the build I always found Ben to be polite, easy to talk to, always answered my questions directly and acted promptly. His work was always done and finished to its best. He is a man of his word, finishing the job before his estimated time frame, within budget and far better than ever expected. I would strongly recommend Ben and his team to any of my friends, family and would have no hesitation in using Ben again in any future projects. 

To see more photos of this renovation, click here to go to our Facebook page

Kelly

We had our pool /outdoor dining deck made by Smith & Sons Wyong and absolutely love it. It completes our backyard & couldn’t have chosen a better builder to complete the task. A quote was originally given & adhered to, during the quote stage ideas & options were offered to us to get the best out of our backyard & deck. The deck was completed in a timely manner & communication was of an optimum. I would 100% recommend Ben Falconer to any of my friends. Thanks once again for such a great job, always receiving compliments about our deck.

Greg

I employed Ben Falconer from Smith & Sons Wyong as project manager and as a tradesman in the building of my new home Ben has done earlier work for me which was of a standard someone could only hope for and so I had absolutely no hesitation employing him for a major project. I have a trade background myself (electrical fitter) and am very capable of telling if something is level, square and straight. When people such as gyprockers make positive comments such as “this is the squarest and straight house we’ve ever done," it says it all. Ben’s knowledge of the building industry became obvious when he was required to engage specialist trades people such as concreters, tilers, painters etc. Every single person employed by him produced work to the highest possible standard. As the project proceeded he was able to offer many suggestions that I had not thought of, all of which contributed vastly to improve the final outcome. Finally, and I consider this extremely important, the standard of safety maintained on the site was exceptional. Since 2008 every single person that has entered my house has commented about the quality of our lovely home.

Anne & Phil

We are very happy with our renovation completed by Smith & Sons Wyong – thank you for a job well done. The tedious process of demolition and rebuilding was relatively pain free and your good communication with us eased the very few hiccups that occurred along the way. All the tradesmen were excellent - pleasant, courteous, tidy, efficient and good at their job. Post renovations both you and Ben have followed up our queries and ensured we were totally satisfied with the work.

Megan & Graham

I would like to write and thank Ben Falconer of Smith & Sons Wyong after engaging him to build / construct a relatives’ accommodation for us. The job was to convert our existing double garage into three rooms (including an en-suite) for our mother /in law to reside in. Ben has shown complete professionalism throughout the entire job phase, firstly at the planning stage right through to completion. Ben on many occasions would go outside normal boundaries to ensure the work was completed both to his high expectations and on time. Whether it was dealing with council issues or supply of goods issues, he was always there to get the job done. The job was completed on time and we are thoroughly happy with the result and all the efforts of Ben and his team. It is without hesitation that we would recommend Ben Falconer and his services.

Jessica

I would like to thank Ben and his team from Smith & Sons Wyong for the wonderful job they did in adding significant value to our investment property at Beachcomber Parade, Toukley. From start to finish we felt like we were the only client you had and didn’t waste time getting to the point which is exactly what we needed to an efficient and extremely impressive build of our granny flat. They removed the stress of the build from us by handling the Council which isn’t something we were looking forward to and made the whole process easy…except for picking the colours for the granny flat which almost resulted in myself or my husband moving into the granny flat!  The finished product is quality from top to bottom. The raised pergola roof adds a whole other room and awesome entertaining area. It’s amazing what they’ve done with such little space. The team were respectful of our tenants in the main house on the block during the build which we really appreciated too. Thankyou sincerely to Ben and the team. We really appreciate everything they have done and are extremely happy with the end product as are the lucky new tenants.

Mrs J White

I have just had a large renovation, taking in the full length of the house. Ben Falconer of Smith & Sons Wyong attended to all facets of the renovation, with speed, diligence, courtesy, the end result was stunning, so much more than I expected. I have no hesitation in recommending ben falconer for any building or renovation you have in mind, i fully intend to use Smith & Sons Wyong again a little later down the track.

Michelle & Andrew

We started the process unsure of what we wanted to build. We then met with Ben from Smith & Sons Wyong and immediately knew he was the perfect builder for us. We are a busy family of five who work full time and wanted a home that would provide extra space for us and our growing kids. Ben guided us every step of the way and held my hand throughout the process. Nothing was too small nor too hard. The experience with Ben at Smith and Sons Wyong was a remarkable one. It felt like I was the only home they were renovating. We received lots of personal attention. We now have an absolutely stunning home and had a really great experience doing it along the way, we wouldn’t have that if it wasn’t for Ben at Smith and Sons Wyong. They are truly the best.

Kim & Jeff

My husband and I attended the Newcastle Home Show and came across a stand for Smith & Sons Wyong. We filled out an enquiry form as we were looking to build a covered deck. Ben Falconer contacted us and was one of four people we had come out to give us a quote. Of the four, only two gave written quotes and Ben was one of them. For the same price as two of the estimates for a concrete slab deck, and half the price of the price of the other quote for a wooden deck, we now have a beautiful, covered wooden deck that is so sturdily built we have nicknamed it the bomb shelter. Ben and his team were prompt, professional and most importantly maintained excellent communication throughout the process. We have endured horrendous renovations previously and in sharp contrast to our past experiences it was an absolute pleasure to deal with Smith and Sons from start to finish. We have no hesitation in recommending Smith and Sons for any work you wish done to your property. They are trustworthy, hardworking and give a high quality finished product. We are absolutely thrilled with our covered deck and retaining wall and would look to them for any future projects we undertake.

Steven

I contacted Smith & Sons Wyong in 2009 to provide a new Colorbond roof for my house after it was damaged by storm weather. Ben was able to explain to me in a straightforward manner the work that was required and what the end result would look like. The quote was competitive with other builders I had contacted but what really impressed me was the high level of quality finish on the job. Since this time I have used Ben to complete renovations to both my bathroom and kitchen with Ben providing valuable insight into possible layout designs. In both cases Ben seamlessly managed the various trades from glaziers, plumbers and electricians to ensure the job was completed on-time. The work Ben has completed on my house has added value and exceeded my expectations. I recommend Ben Falconer regularly to friends and family who need renovation work completed and will continue to do so in the future.